AI Review Reply Assistant

AI-driven reputation management platform for hotels, specializing in review response automation and insightful analytics.

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About AI Review Reply Assistant

MARA AI is an advanced AI-powered platform designed for hotel reputation management. It streamlines the process of responding to guest reviews across platforms like Google, Tripadvisor, Booking.com, and Trustpilot. By providing timely, personalized replies and detailed analytics, MARA AI helps hotels boost their online reputation, increase response rates, and save staff time through automated review responses tailored to your brand voice.

How to Use

Connect MARA AI to your review sources. The platform analyzes incoming reviews and generates personalized draft responses. You can review and customize these replies before posting. Additionally, MARA AI offers analytics to monitor review performance and identify improvement opportunities.

Features

Unified Review Inbox

Smart Response Snippets

AI-Generated Review Replies

Customizable Brand Voice

Guest Satisfaction Surveys

Review Performance Analytics

Review Display Widgets

Use Cases

Showcase ratings on hotel websites to boost direct bookings

Identify review trends and improvement areas through data analysis

Efficiently respond to reviews across multiple platforms

Create and distribute surveys to gather more 5-star reviews

Best For

Hotel General ManagersGuest Relations ManagersFront Desk SupervisorsMarketing DirectorsHospitality ExecutivesRooms Division LeadersGuest Experience Coordinators

Pros

Supports multiple languages for global reach

Automates review responses to save time

Provides detailed analytics for performance tracking

Integrates seamlessly with major review platforms

Delivers personalized, brand-aligned replies

Enhances response rates and online reputation

Cons

Cost may be high for large hotel chains with many properties

Initial setup and AI training are required

Some responses may need human oversight for accuracy

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Annual Generator Package

60 € per property/month

Includes AI review response generator, review inbox, analytics, surveys, brand voice customization, 200 responses per month, with additional responses at 0.35€ each.

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Annual Inbox & Analytics Package

110 € per property/month

Provides review response automation, inbox management, analytics, surveys, review widgets, brand voice setup, 300 responses included, additional responses at 0.30€ each.

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Monthly Generator Package

75 € per property/month

Includes AI review responses, review inbox, analytics, surveys, brand voice, 200 responses monthly, with extra responses at 0.35€ each.

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Monthly Inbox & Analytics Package

140 € per property/month

Offers review response automation, inbox management, analytics, surveys, review widgets, brand voice, 300 responses included, additional responses at 0.30€ each.

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Frequently Asked Questions

Find answers to common questions about AI Review Reply Assistant

Which review platforms does MARA AI support?

MARA AI integrates with review sources including Google, Tripadvisor, Booking.com, and Trustpilot.

Is MARA AI available in multiple languages?

Yes, MARA AI can generate responses in any language, accommodating global guest reviews.

Can MARA AI manage reviews for multiple hotel properties?

Absolutely, MARA AI supports multi-property and multi-user management for hotel chains.

How does MARA AI maintain brand consistency in responses?

MARA AI can be trained on your existing review responses to reflect your brand voice and style accurately.

Is human verification needed for AI-generated replies?

While the AI automates responses, reviewing and editing before posting ensures accuracy and tone alignment.