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Brainfish

AI-powered help center platform designed to deliver instant customer support and automate inquiries efficiently.

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About Brainfish

Brainfish is an AI-driven help center platform that enables instant resolution of customer inquiries. It employs ambient AI agents that learn independently while allowing human intervention when needed. By automating knowledge creation, tier 1 and tier 2 support, and analyzing user behavior, Brainfish reduces customer effort, enhances experience, and lowers operational costs.

How to Use

Integrate Brainfish into your website or application with a simple code snippet. The AI agent begins learning your product through computer vision, enabling customers and staff to access relevant information quickly and effortlessly.

Features

Context-Aware Guidance

Multimodal Response Engine

User Behavior Analytics

Automatic Help Documentation Generation

Seamless Tool Integrations

Complete Support Actions

Ambient AI Support Agents

Use Cases

Streamline customer support with real-time guidance and proactive assistance.

Automatically generate and update product documentation.

Automate tier 1 and tier 2 support to resolve issues before escalation.

Analyze user interactions to optimize content, processes, and products.

Best For

Customer Success TeamsCustomer Support TeamsProduct Development TeamsCustomer Experience ManagersSupport Operations

Pros

Ensures enterprise-grade security and data privacy.

Integrates smoothly with existing support tools.

Reduces customer effort and operational costs.

Automates knowledge management and support workflows.

Provides real-time, contextual user guidance.

Cons

Pricing may be challenging for small businesses.

Requires embedding code into your website or app.

Heavy reliance on AI may limit human interaction in some cases.

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Core

Starting at $795/month

Includes ambient AI that generates knowledge and provides AI-driven answers. Features 2,500 user sessions monthly, one Ambient Support Agent, automatic knowledge creation, performance analytics, basic integrations with CMS, static Next Best Actions, hosted help center, and basic support.

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Growth

Starting at $1,295/month

Enhances user behavior analysis and enables customers to complete actions independently. Includes all Core features plus AI Actions, 7,500 user sessions per month, unlimited ambient agents with goals, AI insights, white-glove onboarding, and priority support.

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Enterprise

A customizable platform for large-scale customer support. Offers unlimited sessions, localized cloud deployment, custom integrations, dedicated account management, and tailored pricing options.

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Frequently Asked Questions

Find answers to common questions about Brainfish

What is Brainfish in simple terms?

Brainfish is an AI-driven support agent that provides proactive and reactive in-product assistance, improving customer experience through continuous learning and automation.

What is an Ambient AI Agent?

An Ambient AI Agent perceives its environment, acts autonomously to achieve goals, and improves over time through machine learning, helping users navigate complex digital experiences.

How does Brainfish operate?

Brainfish combines AI models, computer vision, and pattern recognition to analyze your product’s user experience, creating a dynamic product map that enables insightful documentation and user support.

What defines a user session?

A user session involves asking at least one question via the AI agent, with multiple follow-ups within the same conversation counting as a single session.

How does Brainfish ensure data privacy?

Brainfish is SOC2 Type II and ISO27001:2022 certified, using cookieless tracking and obfuscating sensitive data before capturing user actions or screen recordings.

Can Brainfish integrate with my existing systems?

Yes, it natively supports integrations with tools like Zendesk and offers API-based connections for custom systems, simplifying setup and workflows.

Does Brainfish work with existing content?

Absolutely. It can draw from various knowledge sources such as websites, documentation, and third-party knowledge bases, syncing data for AI-driven answers.

Is there a plan for startups?

Yes, we offer discounted packages for startups to help build their customer support infrastructure. Contact our team for eligibility and details.