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ChatIQ

ChatIQ

An AI-powered customer support ticketing platform integrated with ChatGPT and a comprehensive knowledge base for efficient service management.

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AI Customer ServiceAI ChatbotAI Knowledge BaseAI AssistantAI Response GeneratorAI Email AssistantLarge Language Models (LLMs)

About ChatIQ

ChatIQ AI is an advanced support system combining ChatGPT and a customizable knowledge base to streamline customer service. It offers automated ticketing, prioritizes support requests, and drafts responses automatically. The platform trains on your data to provide reliable, accurate support around the clock, ensuring high customer satisfaction. With real-time ticket management and in-depth analytics, ChatIQ AI helps businesses enhance their support efficiency while maintaining 100% uptime and data security.

How to Use

To implement ChatIQ, train the AI by uploading website content, PDFs, or plain text. Embed the customizable support widget on your website. The AI chatbot answers customer inquiries and creates support tickets as needed. Manage and draft email responses within the intuitive ChatIQ dashboard, streamlining your support workflow.

Features

Intelligent Knowledge Base System
24/7 Automated Customer Support
Seamless Support Ticket Automation
Customizable Branding Options
Automatic Response Generation
Detailed Support Analytics

Use Cases

Internal Knowledge Base Creation
Product Customer Support
Lead Generation and Data Collection

Best For

Small to large businessesProduct development teamsInternal knowledge managementCustomer support departmentsSupport automation initiativesHelpdesk teams

Pros

Reliable, automated support with precise ticket handling
Automatically drafts replies and manages tickets in real time
Ensures instant, 100% customer satisfaction
Prioritizes support requests effectively
Guarantees 100% system uptime
Easily customizable branding options
Safe, trustworthy AI chats with high accuracy
Provides detailed analytics to track customer service performance

Cons

AI may not fully replace human support in complex cases
Requires initial AI training with your company's data
Pricing may be a concern for small businesses

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Starter

$7/week

Unlimited support tickets, 15,000 messages monthly, 1 million uploaded words, 15 chatbots, 75 URLs scraped

Get Started
Most Popular

Starter

$7/month

Unlimited support tickets, 25,000 messages monthly, 5 million uploaded words, 30 chatbots, 250 URLs scraped

Get Started

Professional

$95/week

Unlimited support tickets, includes basic features plus text generation, keyword extraction, and summarization

Get Started

Professional

$95/month

Unlimited support tickets, 25,000 messages monthly, 5 million uploaded words, 30 chatbots, 250 URLs scraped

Get Started

Enterprise

$195/week

Unlimited support tickets, 50,000 messages, 10 million uploaded words, 50 chatbots, 250+ URLs scraped

Get Started

Enterprise

$195/month

Unlimited support tickets, 25,000 messages monthly, 5 million uploaded words, 30 chatbots, 250 URLs scraped

Get Started

Frequently Asked Questions

Find answers to common questions about ChatIQ

What is ChatIQ used for?
ChatIQ enables you to create an AI-driven support ticketing system that leverages your company data to answer customer questions instantly and accurately. It hands off complex issues to support tickets when needed.
How does support ticketing work?
Support tickets are integrated with the AI chatbot. Customers can submit tickets directly or ask questions via chat. If the AI lacks enough data, it prompts for a support ticket. You can view, manage, and respond to tickets through the ChatIQ dashboard.
How do I train the AI?
You can train the AI by scraping your website, uploading PDFs, or providing plain text. Depending on your plan, you can scrape up to 250 URLs, which takes approximately 2-15 minutes.
Can I embed ChatIQ on my website?
Yes, the support chatbot and ticketing widget are easy to embed. Simply copy the provided embed code from the 'Launch' tab and customize the appearance by uploading your logo and setting your brand colors.
Is custom feature development available?
Yes, we offer enterprise services for custom feature requests. Schedule a demo with our founder Sebastian Bowkis to discuss tailored solutions and setup options via this link: https://calendly.com/chatiq/30min