Cresta
AI-powered platform revolutionizing contact centers to enhance customer experience and boost revenue.
About Cresta
Cresta seamlessly integrates artificial intelligence and human expertise to transform contact center conversations and workflows. This platform helps reduce costs, elevate customer experience, and accelerate revenue growth by offering unified solutions for live coaching, self-service, and post-call analytics. Cresta unlocks team expertise, making every customer interaction more effective and valuable.
How to Use
Schedule a demo on our website to experience Cresta in action. The platform leverages AI Agent, Agent Assist, and Conversation Intelligence to optimize customer interactions and streamline workflows.
Features
Conversation Intelligence providing performance insights
Agent Assist delivering real-time coaching
AI Agent automating customer interactions
Use Cases
Sales: Accelerate revenue by reinforcing high-impact behaviors
Customer Support: Deliver exceptional CX while reducing contact costs
Collections: Speed up recovery efforts with minimized compliance risks
Customer Retention: Turn churn risks into customer loyalty
Best For
Retention specialistsCustomer service teamsContact center managersCollections agentsSales professionals
Pros
Enhances overall customer experience
Supports revenue growth at scale
Reduces operational costs in contact centers
Provides real-time coaching and insights
Integrates human and AI agent workflows
Cons
May require integration with existing contact center systems
AI effectiveness depends on data quality
Agents may need time to adapt to AI-driven processes
Frequently Asked Questions
Find answers to common questions about Cresta
What is Cresta?
Cresta is an AI-powered platform that combines generative AI and human expertise to transform contact center conversations, improve customer experience, and drive revenue growth.
What are Cresta's main products?
Cresta offers AI Agent, Agent Assist, and Conversation Intelligence solutions to optimize contact center performance at every level.
Which industries benefit from Cresta?
Cresta serves sectors such as airlines, automotive, finance, insurance, retail, telecom, and travel & hospitality.
What benefits can users expect from Cresta?
Users see higher deflection rates, shorter handle times, increased revenue, better control, higher savings, and improved payment commitments.
How does Cresta improve customer interactions?
Cresta provides real-time guidance and insights, helping agents deliver more effective and personalized customer support.