Feedback Sync

An AI-powered Slack application that consolidates and analyzes customer feedback to generate strategic insights for your organization.

Visit Site

AI Product Manager AI Summarizer AI For Data Analytics AI Assistant

About Feedback Sync

Feedback Sync is an AI-enhanced Slack application that centralizes customer feedback from various sources, transforming it into actionable insights. By integrating with platforms like Slack, G2, Zendesk, and Jira, it automatically gathers and analyzes feedback, providing weekly updates on user trends directly within Slack channels. This tool enables product teams and customer success managers to quickly identify issues, accelerate decision-making, and improve products efficiently.

How to Use

Add Feedback Sync to your Slack workspace. Connect it with your preferred tools such as Slack channels, G2, Zendesk, and Jira. The app automatically collects feedback, performs analysis, and shares weekly user trend summaries within Slack for quick action.

Features

Weekly feedback trend summaries in Slack

Unified feedback repository for easy access

Seamless integration with Slack, G2, Zendesk, and Jira

AI-driven search, analysis, and insights

Use Cases

Enhancing team collaboration on customer feedback

Rapid identification of customer issues

Analyzing and managing customer churn risks

Developing improved products based on feedback

Proactively reducing customer churn

Best For

Product Development TeamsCustomer Success ManagersSupport TeamsProduct ManagersMarketing Departments

Pros

Provides comprehensive insights to support organizational decision-making

Speeds up product improvements by shortening feedback cycles

Automates feedback analysis using advanced AI technology

Integrates effortlessly with Slack, G2, Zendesk, and Jira

Centralizes customer feedback for easier management

Cons

Pricing details may require visiting the website’s pricing page

Potential for occasional inaccuracies in insights due to AI limitations

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

14-Day Free Trial

Easily extract insights from support tickets and customer interviews during the trial period.

Get Started

Professional Plan

$99/month

Search and analyze customer feedback with keywords, AI-powered search, and custom tags.

Get Started

Enterprise Plan

Custom Pricing

Deliver insights directly into your enterprise Slack workspace, simplifying tool management and reducing context switching.

Get Started

Frequently Asked Questions

Find answers to common questions about Feedback Sync

Which platforms does Feedback Sync integrate with?

Feedback Sync connects with Slack, G2, Zendesk, and Jira for comprehensive feedback management.

How does Feedback Sync assist in reducing customer churn?

It identifies emerging customer issues and trends, enabling proactive retention strategies.

Where are the weekly insights delivered?

Weekly summaries and insights are automatically sent directly to your Slack channels.

Can Feedback Sync analyze feedback from multiple sources?

Yes, it aggregates feedback from various integrated platforms for a complete overview.

Is there a free trial available for Feedback Sync?

Yes, a 14-day free trial allows you to explore all features before subscribing.