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Guest Guru

AI-powered chatbot designed to automate guest communication for Airbnb hosts and short-term rental operators.

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About Guest Guru

Guest Guru is an advanced AI chatbot tailored for Airbnb hosts and short-term rental operators. It automates guest message responses across platforms like Airbnb, Booking.com, and VRBO, saving time and enhancing communication. The tool handles common inquiries, provides personalized guest support, and improves guest experience during their stay.

How to Use

Connect Guest Guru with your property management system, import your property details, and let the AI handle guest messaging automatically.

Features

Seamless PMS integration

Embed on direct booking websites

Supports over 150 languages

Real-time SMS and email notifications

Automated messaging workflows

Customizable communication tone

Unified messaging inbox

AI-generated reply drafts

Around-the-clock guest support

Use Cases

Providing instant guest support

Delivering personalized local recommendations

Automating check-in instructions

Best For

Property ManagersAirbnb HostsVacation Rental OwnersShort-Term Rental OperatorsHosting Businesses

Pros

Optimizes guest communication workflows

Builds guest trust through prompt responses

Enhances overall guest experience

Reduces time spent managing messages

Ensures consistent, high-quality interactions

Provides 24/7 automated support

Cons

May not resolve complex or unique guest requests independently

Performance depends on AI training and data quality

Requires initial setup and platform integration

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Superhost

Includes multi-property support, AutoHost mode, SMS alerts, escalation management, FAQ setup, customizable tone, email notifications, live chat support, onboarding, and website embedding.

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Bespoke

Offers unlimited properties, AutoHost mode, SMS alerts, escalation handling, FAQs, custom communication tone, email notifications, live support, onboarding, and website integration.

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Frequently Asked Questions

Find answers to common questions about Guest Guru

What is AutoHost mode in Guest Guru?

AutoHost mode enables the AI to automatically respond to guest messages without manual intervention.

How does SMS Mode work in Guest Guru?

SMS Mode sends notifications via SMS or email whenever the AI responds to guest inquiries, keeping you updated.

What does Escalations mean in Guest Guru?

Escalations alert hosts about guest messages that require human attention, ensuring important issues are addressed promptly.

How do FAQs function in Guest Guru?

Hosts can input common questions and answers, allowing the chatbot to respond accurately to guest inquiries based on this information.

What is Booking Site Embedding?

This feature allows you to integrate the chatbot directly into your booking website using a simple HTML or JavaScript code.

What is the Property Bot URL?

It’s a unique link to your property-specific chatbot, which you can share with guests to interact with the bot directly.

Are there discounts for multiple properties?

Yes, volume discounts are available for hosts managing over 500 units. Contact our sales team for details.

Can I cancel my subscription anytime?

Yes, you can cancel at any time. Please note that refunds are not available for canceled subscriptions.