Gupshup

Gupshup is a versatile conversational engagement platform that enables businesses to connect seamlessly with customers across multiple communication channels.

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About Gupshup

Gupshup offers a comprehensive conversational engagement platform designed to help businesses build AI-powered chatbots, manage cross-channel messaging, and automate customer interactions. With support across over 30 channels, it enhances marketing, sales, and support efforts, improving customer experiences while reducing operational costs.

How to Use

Leverage Gupshup to develop AI-driven chatbots, launch targeted conversational campaigns, integrate with popular messaging channels, and automate customer interactions across marketing, sales, and support functions.

Features

Unified Omnichannel Messaging

Campaign Management System

AI-Powered Chatbots

Conversation Design Tool

Third-Party Integrations

Use Cases

Enhance business growth through contextual customer engagement and self-service options.

Automate lead generation and customer support with intelligent chatbots.

Deliver personalized customer interactions using unified profiles.

Send and receive rich media messages across multiple channels worldwide.

Create and optimize click-to-chat advertising campaigns.

Best For

Product Development TeamsCustomer Support DepartmentsSales and Business DevelopmentMarketing and Campaign ManagersCompanies in BFSI, Retail, Food & Beverage, Healthcare, and more

Pros

Advanced AI tools for automation and personalized communication

Extensive integrations with third-party platforms

Supports marketing, sales, and support workflows

Enterprise-grade security and data protection

Robust multi-channel messaging capabilities

Cons

Requires technical expertise for complex chatbot deployment

Pricing might be challenging for small enterprises

Feature-rich platform can be complex for new users

Frequently Asked Questions

Find answers to common questions about Gupshup

Which messaging channels does Gupshup support?

Gupshup supports channels like WhatsApp, SMS, RCS, Viber, Voice, Instagram, Web & App, and Telegram.

Which industries benefit from Gupshup’s solutions?

Gupshup serves sectors including BFSI, Food & Beverage, Retail, Healthcare, Gaming, Advertising, Real Estate, Travel, Education, Media, and Government.

What are AI Agents in Gupshup?

AI Agents are intelligent autonomous entities that facilitate personalized, automated conversations alongside human agents.

Can Gupshup help with customer support automation?

Yes, Gupshup enables businesses to automate customer support through AI chatbots and seamless multi-channel communication.

Is technical expertise required to implement Gupshup?

Implementing advanced features may require technical skills, especially for building and deploying complex chatbots.