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Help.center

AI-driven customer support knowledge base and chatbot platform for seamless assistance.

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AI Customer Service AI Chatbot AI Knowledge Base AI Assistant AI Answer

About Help.center

Help.center is an intelligent support platform that leverages ChatGPT to reduce customer support inquiries. It provides a comprehensive knowledge base solution combined with AI-powered chat support, enabling instant responses for customers. Easily create yourcompany.help.center website where users can search FAQs and interact with an AI chat widget. Enhance customer experience by delivering quick, accurate answers and establishing a self-service documentation portal with AI assistance.

How to Use

Set up your help center by creating yourcompany.help.center, import existing support articles, and embed the AI chat widget on your website. The AI learns from your content to provide accurate, real-time customer answers automatically.

Features

24/7 automated support

Continuous AI learning from your articles

Advanced AI-powered search

Integrated ticket inbox management

Intelligent knowledge base with AI support

Conversational AI chat widget

Support for multiple languages

Use Cases

Providing around-the-clock customer support with AI chatbots

Building a self-service help portal for customers

Reducing support tickets through instant AI responses

Best For

Customer support teamsSmall and medium-sized businessesE-commerce platformsSaaS providersStartups

Pros

Delivers instant, accurate answers to customer inquiries

Supports multiple languages for global reach

Significantly reduces support ticket volume

Free plan available for basic needs

Enhances overall customer satisfaction

Simple setup and intuitive to use

Cons

AI response quality depends on the accuracy of your knowledge base content

Free tier has limits on AI response volume

Certain advanced features require paid plans

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Free Plan

Public knowledge base, AI chat widget, up to 50 AI responses per month

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Business Plan

$19 per seat/month

Public knowledge base, AI chat widget, 500 responses/month, ticket inbox, AI optimization with FAQs & links, team collaboration, integrations, branding removal, custom domain

Get Started

Frequently Asked Questions

Find answers to common questions about Help.center

What is Help.center?

Help.center is an AI-powered knowledge base platform that provides instant answers to customer questions. It allows you to create a support website and deploy AI chat widgets for conversational assistance.

Why incorporate AI into a help center?

AI accelerates customer support by providing quick, automated responses. It reduces resolution times and minimizes repetitive support tickets, saving time and costs.

Can I import articles from platforms like Zendesk or Intercom?

Yes, you can import existing support articles from platforms such as Zendesk, Intercom, Crisp, and Freshdesk with a single click. For assistance, contact us at care@help.center.

Is it possible to use a custom domain for my help center?

Absolutely. You can replace yourcompany.help.center with a custom domain like help.yourcompany.com. Please email us at care@help.center to request domain setup.

How can I improve the AI's answers?

The AI learns from your help articles. Updating and refining your content enhances answer accuracy. You can also review AI conversations in the dashboard and provide additional information to improve responses.

Can I include content from my website in the AI knowledge base?

While the primary source is your help articles, you can also input website content. The AI will then use this information to answer customer questions based on your website data.

Does Help.center utilize ChatGPT technology?

Yes, we use OpenAI's GPT-4 model to generate AI responses. It automatically learns from your articles and provides clear, relevant answers to customer inquiries.

Where is my data stored and is it secure?

Our infrastructure is hosted on AWS servers in the EU region. Data processed by AI features may be handled outside the EU by OpenAI, ensuring high security standards.