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infinitycloud.com

infinitycloud.com

Enhance your marketing, sales, operations, and customer experience with advanced call analytics software.

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AI For Data AnalyticsAI Call CenterAI MarketingAI SalesAI Customer ServiceAI Advertising

About infinitycloud.com

Infinity's comprehensive call analytics platform helps you optimize marketing campaigns, boost sales efficiency, streamline operational workflows, and elevate customer experience. It captures and analyzes every call to provide actionable insights before, during, and after conversations, empowering data-driven decisions.

How to Use

Integrate Infinity to connect customer journeys with phone calls, extract insights from conversations, and attribute call revenue to marketing efforts. The platform features call tracking, conversation analysis, and intelligent matching capabilities.

Features

Call Tracking
Smart Match
Conversation Analysis

Use Cases

Optimizing contact center efficiency
Accelerating sales cycles
Enhancing customer service quality
Ensuring regulatory compliance
Maximizing marketing campaign ROI

Best For

Financial institutionsSales teamsUtilities providersProperty managersRetail businessesCompliance departmentsContact centersHealthcare providersTravel agenciesMarketing teamsCustomer support teamsAutomotive dealershipsInsurance companies

Pros

Identifies negative customer experiences to improve service
Enhances marketing ROI through precise attribution
Supports sales growth with tailored conversation insights
Provides detailed analysis of customer interactions
Automates compliance tracking to reduce legal risks

Cons

May require training to maximize feature utilization
Pricing depends on usage volume and selected features
Needs integration with existing CRM systems like Salesforce

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Essentials

$199

per 20 calls

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Most Popular

Pro

$299

per 15 calls

Get Started

Enterprise

Price on request

Contact us at +44 3892 2600 for details

Get Started

Frequently Asked Questions

Find answers to common questions about infinitycloud.com

What is call analytics software?
Call analytics software like Infinity measures, analyzes, and reports on customer calls, offering real-time insights powered by AI to improve business performance.
Why are call analytics important for businesses?
Call analytics reveal unfiltered customer feedback and operational performance, enabling data-driven improvements across marketing, sales, and service teams.
How can marketers benefit from call analytics?
Marketers gain accurate insights into campaign effectiveness and customer engagement, helping allocate resources more effectively and refine marketing strategies.
In what ways do call analytics improve sales performance?
Sales teams use call insights to refine pitch strategies, improve call handling, and increase conversion rates based on detailed conversation analysis.
How does call analytics enhance customer service?
Customer service teams identify and address issues promptly by analyzing call data, leading to better support experiences and stronger customer loyalty.
What benefits do contact center managers get from call analytics?
Call analytics uncover hidden insights, streamline call handling, and improve overall team performance without lengthy call reviews.
Why are call analytics crucial for compliance teams?
They provide automatic monitoring of calls to ensure regulatory adherence and reduce the risk of compliance violations.