Intercom is an advanced customer support platform leveraging AI to deliver faster, more accurate answers and reduce support workload. It includes features like an integrated knowledge base, help desk, AI chatbot, proactive messaging, and an omnichannel interface to provide tailored support at scale.
How to Use
Set up a centralized help center, create multilingual articles with multimedia, customize content for diverse audiences, automate feedback collection, and proactively address issues using outbound messaging with Intercom.
Features
Knowledge Base Management
Omnichannel Customer Support
Help Desk Ticketing
Support Ticket System
AI Chatbot Integration
Unified Inbox
App Integrations
Workflow Automation
AI Insights & Analytics
Proactive Customer Support
Use Cases
Providing self-service help resources
Proactively resolving issues via outbound messaging
Automating repetitive inquiries with AI bots
Creating multilingual support articles for global audiences
Centralized platform for customer FAQs
Best For
Small BusinessesCustomer Support TeamsMid-Market CompaniesStartupsSupport ManagersEnterprise OrganizationsSupport Agents
Pros
Automates customer feedback and support workflows
Supports omnichannel communication for seamless support
Includes an integrated knowledge base for quick answers
Provides AI-driven insights for smarter self-service
Reduces support volume with AI chatbots
Cons
Learning curve to maximize feature utilization
AI may not suit all customer interaction types
Pricing complexity varies by plan and add-ons
Pricing Plans
Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.
Find answers to common questions about intercom.help
How is Intercom’s pricing structured?
Pricing depends on whether you choose our customer service platform with Fin AI Agent or Fin integrated with your existing helpdesk. Resolution-based pricing is $0.99 per resolution, with a minimum of 50 resolutions monthly. You must select a plan—Essential, Advanced, or Expert—that determines your seat cost. Full seats provide complete access and are billed per teammate.
How does pricing for Fin for Zendesk or Salesforce work?
We offer a simple model at $0.99 per resolution with a minimum of 50 resolutions per month. Unlimited teammates are included without extra charges, and there are no additional setup or platform fees.
What is the free trial period?
Intercom’s free trial lasts 14 days without requiring a credit card. During this period, you access all features of the selected plan, including Proactive Support Plus, Fin AI Agent, and Copilot. Afterward, you can continue by adding your payment details.
What is Fin AI Agent?
Fin AI Agent is an advanced AI assistant that provides instant, accurate responses across channels like chat, email, SMS, and social media. It’s designed to resolve complex customer queries efficiently, powered by the proprietary Fin AI Engine™. All plans include access, with pricing at $0.99 per resolution.
What payment methods does Intercom accept?
We accept all major credit cards for online payments. For ACH or wire transfers, contact our sales team. All billing is processed in USD only.
Can I pay in my local currency?
Intercom billing is exclusively in US Dollars (USD). This applies to all charges, including seats, usage, and add-ons.
What is Copilot and how does it help support agents?
Copilot is an AI assistant embedded in the Intercom Inbox. It helps agents quickly find answers, troubleshoot issues, and respond efficiently. Usage is limited to 10 conversations per teammate per month, with unlimited access available at $35 per seat monthly.
What features are included in Proactive Support Plus?
This add-on unlocks features like Product Tours, Surveys, In-app Posts, Mobile Push, and Carousels. Priced at $99/month, it includes 500 messages; additional messages are billed separately. You can add it anytime unless under a contract—then, contact your account manager.
Are there additional charges for usage beyond the plan?
Yes. Charges apply for WhatsApp conversations, SMS messages, bulk emails, and message-based resolutions. Usage over included limits in Proactive Support Plus incurs extra fees based on the specific message type and volume.
How can I adjust my plan or team size?
Easily upgrade or downgrade plans and add or remove seats through your dashboard. Annual plan users can manage these changes at any time, with downgrades taking effect at renewal. To modify seats, navigate to Settings > Teammates, and for plan changes, go to Billing > Subscriptions.
