klink.cloud

Klink.cloud is an all-in-one omnichannel customer engagement platform designed to streamline support and communication across multiple channels.

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About klink.cloud

Klink.cloud is a comprehensive omnichannel customer engagement platform that consolidates voice and non-voice communication channels, including in-app calls, social media messaging, email, and SMS. It features an integrated contact center, telephony, AI-driven automation, and transactional chatbots to enhance customer support efficiency.

How to Use

Klink.cloud integrates seamlessly with apps like WhatsApp, Messenger, Gmail, and Shopify. Users can manage conversations centrally, automate call recordings, and monitor team performance. It also offers virtual phone numbers and bring-your-own-carrier (BYOC) options for flexible communication setup.

Features

Unified inbox for all customer messages

AI and workflow automation

Comprehensive omnichannel contact center

Advanced telephony management

Customer case management system

Real-time analytics and detailed reports

Use Cases

Business Process Outsourcing (BPO)

Customer service and support centers

In-house contact center operations

Outbound sales and cold calling

Customer support help desks

Multi-channel client support

Appointment scheduling automation

Best For

Insurance ProvidersBPO and Outsourcing FirmsIn-house Customer Support CentersRetail and E-commerce BusinessesFinancial InstitutionsSupport TeamsHealthcare Providers

Pros

Integrates with leading business tools

Centralized platform for all customer interactions

Flexible virtual numbers and BYOC options

AI-driven automation for instant query resolution

Comprehensive case management across channels

Real-time analytics and performance reports

Cons

Website contains extensive marketing content, which may hinder quick info access

Pricing details require direct contact with sales representatives

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Free Plan

Ideal for individuals using outbound dialers and live chat features

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Starter Plan

$19 per user/month

Suitable for small teams managing sales and support activities

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Growth Plan

$55 per user/month

Designed for growing teams handling high customer interaction volumes

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Enterprise Plan

Custom Pricing

Tailored for large organizations with advanced workflows and API integrations

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Frequently Asked Questions

Find answers to common questions about klink.cloud

Which communication channels does Klink.cloud support?

Klink.cloud supports voice and non-voice channels, including in-app calls, social media messaging platforms like WhatsApp, Facebook Messenger, Telegram, email, and SMS.

What AI automation features are available in Klink.cloud?

Klink.cloud offers AI-powered automation for customer support, workflow management, and transactional processes, including AI live chat and Kai AI conversational agents.

Can I use my own phone number with Klink.cloud?

Yes, Klink.cloud supports bring-your-own-carrier (BYOC) options, allowing you to connect your existing phone numbers or SIP trunks.

What analytics and reporting options does Klink.cloud provide?

Klink.cloud delivers real-time analytics and detailed reports to monitor customer interactions, agent performance, and operational metrics across all channels.

Which industries benefit most from Klink.cloud?

Klink.cloud serves various sectors including retail, e-commerce, insurance, BPO, healthcare, B2B SaaS companies, banking, financial services, and digital agencies.