Mixdesk

AI-powered social customer service and marketing platform designed for global enterprises.

AI Agent AI Customer Service AI Marketing Large Language Models (LLMs)AI Chatbot AI Social Media AI Email Marketing AI Translate AI Copilot

About Mixdesk

Mixdesk is an AI-driven social customer service platform built for global expansion. It consolidates multiple channels such as websites, WhatsApp, Facebook, Instagram, LINE, Telegram, Email, and SMS into a unified interface. The solution offers AI-powered customer support, outbound marketing, and automation features, enabling cross-border companies to achieve sustainable growth. Key features include intelligent AI agents, seamless omnichannel communication, workflow automation, proactive marketing, team collaboration, and data-driven insights for continuous improvement.

How to Use

Connect various channels like Livechat, WhatsApp, Facebook, Instagram, LINE, Email, and Telegram into one platform. Automate workflows, deploy AI agents for customer support, and utilize data insights to enhance your marketing strategies effectively.

Features

Workflow automation for efficiency

AI-powered customer support agents

Seamless omnichannel communication

Proactive marketing campaigns

Data analytics and insights

Team collaboration tools

Use Cases

Managing customer support across multiple social platforms

Launching proactive marketing initiatives

Utilizing data analytics to refine marketing efforts

Supporting international customer service for cross-border companies

Best For

Global marketing teamsCustomer support teamsE-commerce platformsInternational businessesSocial media marketing agencies

Pros

Enables multilingual support for global reach

AI-driven automation enhances customer service and marketing

Supports unlimited users and channels

Unified platform for multiple communication channels

Provides actionable data insights for ongoing optimization

Cons

Limited dialogue and translation capacity on free plan

Advanced features like AI Assistant and workflows require higher-tier plans

Pricing depends on selected features and plan level

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Free Plan

$0/month

Unlimited seats and channels, 1,000 conversations, 100 translation characters, 10 accounts, automation workflows

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Basic Plan

$49/month

Unlimited seats and channels, unlimited conversations, 10,000 translation characters, 10 accounts, automation and marketing features

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Professional Plan

$199/month

Unlimited seats and channels, unlimited conversations, 100,000 translation characters, 20 accounts, automation, marketing, AI agents, API access

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Enterprise Plan

Custom Pricing

Unlimited seats and channels, unlimited conversations, 500,000 translation characters, full automation, AI assistants, API access, all features included

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Frequently Asked Questions

Find answers to common questions about Mixdesk

Which communication channels does Mixdesk support?

Mixdesk integrates websites, WhatsApp, Facebook, Instagram, LINE, Telegram, Email, and SMS.

What advantages does Mixdesk offer to businesses?

Mixdesk enables global growth through multi-channel support, automation, and AI-driven marketing insights.

Can I try Mixdesk for free?

Yes, Mixdesk offers a free trial to explore its features.

Are there limits on the number of users or channels?

No, Mixdesk provides unlimited seats and channel integrations across plans.

What kind of support is available with Mixdesk?

Mixdesk offers comprehensive customer support including onboarding, tutorials, and technical assistance.

Is API access included in all plans?

API access is available with the Professional and Enterprise plans for custom integrations.