Permut

Permut is an advanced AI platform designed to enhance customer engagement, gather valuable feedback, and drive business growth through intelligent, automated agents.

Visit Site

AI Agent AI Customer Service AI Chatbot AI Assistant AI Marketing AI Sales Assistant

About Permut

Permut offers a comprehensive platform to create AI-powered customer engagement agents that collect feedback and foster growth across multiple channels like WhatsApp, SMS, and Web. Designed to improve retention, identify issues early, and generate real-time insights, it supports industries such as retail, e-commerce, travel, hospitality, healthcare, wellness, fitness, and entertainment. Permut’s AI agents are intelligent, secure, scalable, and continuously learn using proprietary knowledge bases. Seamless integrations with CRM, POS, and other data sources enable personalized interactions. The platform enhances feedback collection for metrics like NPS, CSAT, Voice of Customer, and churn signals, converting conversations into actionable insights through an intuitive AI dashboard.

How to Use

Deploy your AI agent by customizing it with your brand’s tone, policies, and knowledge base. Connect your CRM, POS, and other data sources for full context. Launch targeted campaigns by setting goals and defining your audience. Let your agent engage customers, gather insights, and deliver actionable data through an AI-powered dashboard.

Features

Interactive AI dashboard providing real-time insights

AI agents that learn and adapt with each interaction

Automated customer engagement and feedback collection

Supports omnichannel communication channels including WhatsApp, SMS, Calls, and Web

Real-time sentiment analysis and feedback processing

Customizable agents aligned with your brand’s voice and policies

Scalable, multilingual support available 24/7

Seamless integration with CRM, POS, and other data systems

Automated issue resolution and promotional messaging

Use Cases

Enhancing retail and e-commerce customer experiences

Gathering real-time insights across various industries

Improving purchase journeys and customer satisfaction

Boosting customer loyalty, lifetime value, and revenue

Detecting early signs of churn through conversation cues

Delivering targeted upsells and promotional offers

Continuously capturing Voice of Customer (VoC) feedback

Measuring NPS and CSAT to gauge customer satisfaction

Collecting detailed product reviews and feedback

Increasing customer retention and avoiding negative experiences

Implementing proactive customer listening and feedback strategies

Best For

Marketing ProfessionalsBusiness AnalystsRetail Business OwnersHealthcare ProvidersCustomer Experience ManagersGrowth StrategistsE-commerce ManagersCustomer Support LeadersEntertainment Industry TeamsHospitality ManagersProduct Development Teams

Pros

Provides detailed, context-rich feedback beyond basic scores like NPS and CSAT.

Enables automated issue resolution and targeted marketing campaigns.

Comprehensive platform for building, managing, and customizing AI agents.

Personalizes customer interactions based on historical data and behavior.

Supports 24/7 operation in multiple languages for global reach.

Utilizes advanced AI models for accurate, context-aware responses.

Ensures data security and compliance with industry standards.

Supports omnichannel engagement across various communication platforms.

Leverages proprietary knowledge bases for consistent, accurate responses.

Agents continuously learn and improve through ongoing interactions.

Includes an AI-powered dashboard for real-time insights and automated reporting.

Integrates smoothly with existing CRM, POS, and data management systems.

Cons

No specific limitations or disadvantages are mentioned in the provided details.

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Free

Ideal for testing Permut. Includes 1 user seat, 50 credits, with a 100-credit top-up at 49€/unit. Channels are non-customizable.

Get Started

Starter

140 €/month

Suitable for small businesses. Billed annually at 110 €/month (saving 20%). Includes 1 seat, 300 credits, with a 100-credit top-up at 45€/unit, and customizable channels.

Get Started

Business

390 €/month

Designed for medium-sized enterprises. Billed annually at 310 €/month (saving 20%). Includes 3 seats, 1000 credits, with a 100-credit top-up at 39€/unit, and customizable channels.

Get Started

Scale

1.590 €/month

For large organizations. Billed annually at 1.270 €/month (saving 20%). Includes 5 seats, 5000 credits, with a 100-credit top-up at 35€/unit, and customizable channels.

Get Started

Enterprise

Custom

Tailored for enterprise needs. Includes unlimited seats, 10,000 credits, with a custom top-up and channels. Contact us for a personalized quote.

Get Started

Frequently Asked Questions

Find answers to common questions about Permut

What is Permut and how does it work?

Permut is an AI platform that creates intelligent agents to engage customers, collect feedback, and support growth via channels like WhatsApp, SMS, and Web. It helps improve retention and provides real-time insights.

What types of feedback can Permut collect?

Permut’s AI agents gather comprehensive feedback, including NPS, CSAT, Voice of Customer, product reviews, and signals indicating potential churn.

How do Permut AI agents improve over time?

Permut agents learn from each interaction, becoming more effective and personalized. They adapt their tone, timing, and responses based on ongoing data and proprietary knowledge bases.

Which channels are supported by Permut AI agents?

Permut’s AI agents support multiple channels, including WhatsApp, SMS, voice calls, and web chat, enabling omnichannel customer engagement.

How does Permut generate actionable insights?

Permut converts conversations into insights through an AI-powered dashboard that displays key metrics, detects patterns, and enables quick decision-making with automated reports.