Pitch Patterns

AI-driven Quality Control platform designed for analyzing and enhancing sales and customer service calls.

AI Monitor AI For Data Analytics AI Call Center AI Sales AI Customer Service AI Coaching AI Agent AI Report Generator AI Speech Recognition AI Productivity Tools

About Pitch Patterns

PitchPatterns is an AI-powered Quality Control platform that elevates sales and customer service call performance. It provides management tools and coaching insights by analyzing conversations to boost close rates and customer satisfaction scores. The platform features conversation analysis, robust data security measures, leaderboards, and detailed reports to maximize team productivity and quality.

How to Use

PitchPatterns analyzes sales and support calls to deliver actionable insights. Users can connect the platform with their telephony or phone carrier via API to upload call recordings. It then detects quality issues using over 50 metrics, supporting targeted coaching and performance improvement.

Features

Performance leaderboards to motivate teams

Seamless integration with telephony providers and phone carriers

Advanced data security and GDPR compliance

Detailed conversation analysis for insights

Comprehensive reports with 50+ performance metrics

Social skill markers to support agent self-improvement

Multi-modal mood analysis including facial cues and speech content

Integration with CRM platforms like Pipedrive and Salesforce

Use Cases

Enhancing AI and human agent call quality

Boosting sales conversion rates

Driving team motivation with leaderboards

Improving customer satisfaction scores

Detecting and resolving call quality issues

Providing data-driven coaching for call agents

Best For

Quality Control ManagersCustomer Support TeamsBusiness Growth LeadersAI Agent SupervisorsSales TeamsSales ManagersQuality Assurance Leaders

Pros

Extensive reporting with over 50 metrics

Strong focus on data security and GDPR compliance

Supports analysis of both human and AI-driven calls

Integrates smoothly with popular CRM and telephony systems

AI-powered insights deliver objective evaluation

Gamified leaderboards boost team engagement

Cons

Pricing details are not publicly available

May require training for full feature utilization

Needs integration with existing telephony infrastructure

Call quality depends on recording clarity

Frequently Asked Questions

Find answers to common questions about Pitch Patterns

What is PitchPatterns?

PitchPatterns is an AI-based Quality Control platform that analyzes sales and customer service calls to improve team performance and customer satisfaction.

Which systems does PitchPatterns integrate with?

It connects with popular CRM platforms like Salesforce and Pipedrive, as well as various telephony providers.

Can PitchPatterns evaluate AI-powered call agents?

Yes, it analyzes AI or robotic calls to identify and address quality and performance issues.

What metrics are used in call analysis?

The platform uses over 50 metrics to identify quality issues and provide actionable insights.

Is data security a priority for PitchPatterns?

Absolutely, the platform emphasizes GDPR compliance and data privacy to protect user information.