Productlane

Productlane is an advanced customer support and feedback platform designed for B2B companies, built seamlessly on Linear to streamline communication and product development.

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About Productlane

Productlane unifies customer feedback and support processes for B2B businesses by integrating with Linear. It centralizes support channels like Slack and email, offers a customer portal, public roadmaps, changelogs, and uses AI to enhance prioritization, helping teams deliver better products faster.

How to Use

With Productlane, support customers via Slack, email, or a widget, manage feedback, connect requests to Linear issues, leverage AI for prioritization, and publish roadmaps and changelogs through a dedicated customer portal.

Features

Customizable data display from your database

Support inbox integrating Slack and email channels

AI-driven suggestions for matching Linear issues or projects

Two-way integration with Linear for seamless updates

Priority inbox to highlight critical requests

Customer portal showcasing roadmaps, changelogs, and feedback

Use Cases

Sharing a public roadmap for customer input

Creating and updating a knowledge base from conversations

Automating in-app notifications for new changelogs linked to Linear issues

Centralizing Slack channels for efficient support

Linking customer feedback directly to Linear development requests

Best For

Engineering directorsSales teamsMarketing teamsCustomer support teamsProduct managersStartups using Linear

Pros

Deep integration with Linear for seamless workflows

Simplifies communication across sales and support teams

Utilizes AI to enhance prioritization and efficiency

Aggregates support channels into one platform

Customizable customer support widget

Provides transparency through a dedicated customer portal

Cons

Primarily designed for Linear users

Requires setup to connect with existing databases

Pricing details available upon request for demos

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Free Trial

Free

Enjoy a 14-day free trial to explore all features.

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Frequently Asked Questions

Find answers to common questions about Productlane

Which support channels can I consolidate with Productlane?

Productlane consolidates support via Slack, email, and in-app feedback through a unified widget for easier management.

How does Productlane integrate with Linear?

It offers bidirectional integration, enabling linking customer requests to Linear issues, updating properties, and prioritizing tasks directly from conversations.

What features does the customer portal include?

The portal provides a centralized space for your roadmap, changelog, and customer requests, allowing users to provide feedback and view updates.

What AI features does Productlane offer?

Productlane's AI suggestions help match customer requests with relevant Linear issues or projects, streamlining prioritization.

Which integrations are supported by Productlane?

Productlane integrates with Linear, HubSpot, and Slack, and offers a comprehensive API for custom database data display.