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proto.cx

A comprehensive platform for secure, local AI solutions focused on customer experience automation.

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AI Customer Service AI Chatbot AI Assistant AI Call Center AI Voice Generator Large Language Models (LLMs)AI API AI CRM

About proto.cx

Proto leads in inclusive customer experience automation and multilingual contact center solutions for enterprise and government sectors. Quickly deploy AI assistants, live chat, ticketing, CRM, and analytics. Proto AICX provides a secure, all-in-one platform for local AI deployment.

How to Use

Implement customized AI workflows to enhance your customer service and integrate seamlessly with your data sources. Train autonomous AI assistants using your knowledge base and expand access across mobile apps, SMS, voice calls, and messaging platforms like WhatsApp, Viber, and Telegram.

Features

Live chat support

Unified inbox management

Seamless integrations

Advanced analytics

AI-powered assistants

Platform administration

Robust data privacy

Multiple communication channels

Ticketing system

Team and user management

Enterprise-grade scalability

Use Cases

Knowledge base sharing

Citizen service support

Indoor navigation assistance

Enhanced customer experience

Best For

Financial institutionsLarge enterprisesHealthcare providersTransport agenciesGovernment agencies

Pros

Integrates smoothly with leading CRMs and data tools

All-in-one platform for comprehensive AI solutions

Supports multiple languages

Ensures secure and private data handling

Includes a free plan option

Cons

May require technical expertise for customization

Some advanced features available only on higher-tier plans

Limited interactions on the free plan

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Free

$0 per month

Ideal for individual users

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Lite

$245 per month

Suitable for small teams

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Pro

$875 per month

Designed for small businesses

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Total

$1599 per month

Optimized for mid-market organizations

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Enterprise

Custom pricing

Tailored solutions for large enterprises

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Frequently Asked Questions

Find answers to common questions about proto.cx

Can I downgrade my subscription plan?

Yes, you can downgrade by submitting a support ticket through the Proto AICX Platform assistant.

Do unused interactions roll over to the next billing cycle?

No, unused interactions expire at the end of each billing period and do not carry over.

Is there a free trial available?

Proto offers a free forever plan with limited features and up to 1,000 interactions monthly. Larger organizations can request trial access through a sales representative.

How is pricing determined?

Pricing depends on the selected plan's features and included interactions. Additional bundles are available at $100 for 2,500 interactions. Enterprise plans start at $5,000 per month with custom options for higher usage.

How long do additional interactions remain active?

Extra interactions are valid until the end of your current billing cycle. They do not roll over to subsequent periods.

Is a credit card needed for the free plan?

No, you can access the free plan without providing credit card details. Payment information is required only when upgrading to paid plans.

Are there limits on assistants, channels, or languages?

Each plan specifies limits for AI assistants, channels, and languages. However, ticket and live chat interactions are unlimited within your interaction quota.

What happens if a payment for additional interactions fails?

If payment fails or is declined, outbound interactions will stop until the issue is resolved. Incoming messages will still be received.

What is the cancellation process?

To cancel your subscription, contact your Proto support representative via the Platform Bot. Paid plans will remain active until the end of the billing cycle.

What payment methods does Proto accept?

Proto accepts credit card payments within the platform. Other options may be available for enterprise and government clients; contact sales for details.