REGAL

Regal AI is an advanced AI agent platform that revolutionizes business communication across support, sales, and operational functions.

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About REGAL

Regal AI is a comprehensive platform that enhances business outcomes by deploying intelligent AI agents for support, sales, and operational tasks. Its human-like AI Agents improve inbound and outbound calls, reducing effort and increasing efficiency. The platform enables the creation of 24/7 AI Voice Agents, Phone and Chat Bots, and tools for human agents, including a Unified Agent Desktop and Sales Dialer. Features like Unified Customer Profiles, Journey Builder, IVR, A/B Testing, Conversation Intelligence, and analytics empower businesses to optimize customer interactions. Regal emphasizes customer engagement through phone number management, Branded Caller ID, Spam Protection, and real-time dashboards. Its flexible solutions cater to industries such as healthcare, insurance, eCommerce, education, finance, and legal services, supporting various use cases like customer acquisition, retention, and support automation.

How to Use

With Regal, users can design AI Agents once and deploy across multiple channels seamlessly. It integrates with leading contact center platforms and CRMs, enabling real-time personalization with customer data. Automate customer interactions using an intuitive drag-and-drop interface and improve performance with built-in A/B testing tools.

Features

Drag-and-drop Journey Builder for seamless automation

Omnichannel deployment including voice, messaging, and digital channels

Unified Agent Desktop for efficient support and sales

AI Agents designed for support, sales, and operational tasks

Built-in A/B Testing for continuous optimization

Conversation Intelligence for monitoring and quality assurance

Use Cases

Expanding customer acquisition pipelines

Enhancing customer retention through personalized experiences

Automating support calls to improve loyalty and efficiency

Analyzing data to develop effective winback strategies

Empowering sales teams to increase conversion rates

Best For

Financial services providersLoan collection and servicing companiesEcommerce retailersHealthcare organizationsMedicare providersInsurance firmsEducational institutionsConsumer-focused enterprisesLocal service providersLegal service firms

Pros

Automates critical interactions like support, lead qualification, scheduling, follow-ups, and payments

Easily integrates with existing contact center and CRM systems

Boosts customer satisfaction and CSAT scores

Provides 24/7 AI Agent availability for continuous support

Utilizes Conversation Intelligence for quality and performance monitoring

Supports omnichannel deployment for broader reach

Includes native A/B testing for ongoing improvement

Built on a secure, compliant enterprise-grade platform

Cons

Dependent on third-party LLM providers for AI capabilities

Initial learning curve when using the drag-and-drop orchestration tool

Pricing details require direct inquiry with Regal

Frequently Asked Questions

Find answers to common questions about REGAL

What is Regal AI and how does it work?

Regal AI is an advanced platform that creates intelligent AI agents to improve support, sales, and operational processes through automated calls and interactions.

Which industries benefit most from Regal AI?

Regal serves industries such as healthcare, insurance, local services, education, eCommerce, Medicare, loan collection, financial services, and legal sectors.

What are the core features of the Regal platform?

Key features include AI Agents, Unified Agent Desktop, Journey Builder, A/B Testing, Conversation Intelligence, omnichannel deployment, and seamless integrations with contact center and CRM systems.

How does Regal ensure data privacy and compliance?

Regal's enterprise-grade platform prioritizes security and privacy, with agreements that prevent LLM partners from training on or storing your data.

Can I customize AI interactions with Regal?

Yes, Regal offers flexible tools like drag-and-drop orchestration and A/B testing to tailor interactions to your specific needs.

Does Regal support omnichannel communication?

Absolutely. Regal enables deployment across voice, messaging, and digital channels for a unified customer experience.