replient.ai

Replient.ai is intelligent software that automates customer support on social media platforms, ensuring consistent brand messaging and multilingual communication.

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AI Customer Service AI Social Media AI Chatbot AI Response Generator

About replient.ai

Replient.ai is an AI-driven platform that automates social media customer support by providing quick, automated responses to comments. It helps reduce negative impacts on advertising, scales customer support without additional staff, and enhances brand reputation. The software ensures brand voice consistency across all interactions, regardless of volume or employee expertise, and offers comprehensive multilingual support. By learning from historical comments and integrating website data, Replient.ai optimizes response quality and strengthens customer relationships.

How to Use

Replient.ai analyzes your historical social media comments, website content, and uploaded documents to generate tailored response suggestions. You can set it to automatically post replies or review responses manually before publishing, ensuring efficient and brand-aligned customer engagement.

Features

Automatic comment responses

Consistent brand voice enforcement

Management of negative comments

Synchronization with website content

Learning from historical data

Support for multiple languages

Use Cases

Small businesses handling customer inquiries efficiently

Agencies scaling social media support cost-effectively

Large corporations maintaining brand communication

Tech companies automating support for technical questions

E-commerce brands managing negative feedback and boosting ad performance

Best For

Technology firmsOnline retail businessesLarge corporationsMarketing and social media agenciesInfluencers and content creatorsSmall local businesses

Pros

Ensures consistent brand voice across all interactions

Speeds up response times significantly

Protects and enhances online reputation

Easily scales customer support efforts

Reduces operational support costs

Supports multiple languages for global reach

Cons

May need manual input for complex or unfamiliar questions

Limited integrations currently available (Facebook and Instagram planned for expansion)

Requires initial setup and training with existing data

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Lite

39€ per month excluding VAT

Start automating your comment management today. Includes 1,000 comments per month, supports one brand, website learning, smart automation, tagging, sentiment analysis, and historical comment training. Ideal for beginners.

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Pro

129€ per month excluding VAT

Enhance your established brand’s response times and quality. Includes 4,000 comments monthly, supports four brands, website learning, automation, tagging, sentiment analysis, and historical data training. Designed for growing brands.

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Enterprise

249€ per month excluding VAT

Automate comment management for larger-scale needs. Includes 10,000 comments per month, supports ten brands, website learning, automation, tagging, sentiment analysis, historical training, and priority support. Ideal for agencies.

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Free

0€ per month

Try Replient with 50 free comments. Each plan includes 50 complimentary comments, support for one brand, knowledge-base learning, and no credit card required. Upgrade anytime.

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Frequently Asked Questions

Find answers to common questions about replient.ai

How does Replient's AI learning system operate?

Replient uses machine learning to analyze past comments and responses, identifying patterns to improve future replies. This ongoing process enhances response accuracy and relevance over time.

Can I choose between automatic and manual reply modes?

Yes, you can opt for automatic responses or review and approve replies manually before posting. This provides full control over your social media interactions.

How does Replient maintain my brand's voice?

Replient is trained on your historical data and documents to adhere to your brand’s tone and style, ensuring consistent communication in every response.

What if Replient cannot find an answer to a comment?

In such cases, you can intervene manually or allow Replient to prompt a personal reply. This guarantees professional handling of all customer inquiries, even outside its existing knowledge base.