Review Extraction

Advanced text analytics platform leveraging psychology and artificial intelligence to interpret online customer reviews.

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About Review Extraction

Symanto's Text Insights Platform enables in-depth analysis of online reviews by combining psychological insights with artificial intelligence. It captures not just what customers say but how they express themselves, revealing communication patterns and emotional tones. The platform offers free analysis for up to 500 reviews, making it accessible for businesses seeking valuable customer insights.

How to Use

Install the extension to collect reviews from popular review sites, then export the data as an Excel file. Upload the file directly to the Symanto Text Insights Platform to start analyzing customer feedback.

Features

Seamless Excel file upload for review data

Analyzes communication styles and emotional tone

Free analysis for up to 500 reviews

Combines psychology and AI for deeper insights

Use Cases

Understanding customer sentiment and communication style

Identifying emotional drivers in reviews

Enhancing product development based on feedback

Improving customer service strategies

Market research and brand perception analysis

Best For

Product managersBrand managersCustomer service teamsMarket researchersData analystsMarketing professionals

Pros

Provides detailed insights into communication patterns

No cost for analyzing up to 500 reviews

Leverages psychology with AI for comprehensive analysis

Effortless review upload via Excel

Cons

Requires review data in Excel format

Limited free usage up to 500 reviews

Frequently Asked Questions

Find answers to common questions about Review Extraction

How do I upload reviews to the Symanto Text Insights Platform?

Use the provided extension to gather reviews from popular sites, export them as an Excel file, and upload the file directly to the platform.

Is there a free version of the Symanto Text Insights Platform?

Yes, the platform allows free analysis of up to 500 online reviews.

What types of reviews can I analyze with this platform?

You can analyze customer reviews from various online sources, including review sites and social media comments.

How does the platform analyze communication characteristics?

It uses AI combined with psychological models to identify emotional tones, communication styles, and underlying sentiments.

Can I analyze more than 500 reviews?

For larger datasets, additional plans or services may be required, as the free tier is limited to 500 reviews.