Spokk

Spokk is an intuitive platform for gathering customer feedback and generating AI-crafted reviews to enhance your online reputation.

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AI Review Generator AI Customer Service AI Marketing AI Text Generator

About Spokk

Spokk simplifies customer feedback collection and review generation with AI-powered drafts. It helps businesses gather insights, motivate customers to share reviews on platforms like Google and Trustpilot, and streamline reputation management for improved online visibility.

How to Use

Send feedback forms via SMS, Messenger, or QR codes. Customers submit their feedback, and Spokk generates AI-crafted review drafts. You can respond to feedback and encourage customers to publish reviews on popular online platforms.

Features

Easy customer feedback collection through short surveys

Performance tracking for staff efficiency

Respond to customer feedback via email

Generate and distribute discount coupons

AI-assisted review drafting

Customizable feedback attributes for tailored insights

Use Cases

E-commerce and retail businesses can enhance customer experience and satisfaction.

Healthcare providers can gather patient feedback on care quality and service.

Gyms and fitness centers can monitor member satisfaction with facilities and classes.

Restaurants and cafes can collect feedback on food quality and service standards.

Best For

SaaS companiesHospitality providersCafes and restaurantsGyms and fitness centersE-commerce retailersHealthcare clinicsTourism and travel agenciesFinancial institutionsAutomotive dealershipsReal estate agenciesRetail storesProfessional service firmsConsultantsCoaching businessesBeauty and wellness centers

Pros

Track staff performance through customer ratings

AI-generated review drafts save time and effort

Easily respond to feedback and close the feedback loop

Simplify customer feedback collection and review creation

Reward customers with coupons for their feedback

Integrates seamlessly with major review platforms

Cons

Pricing may be challenging for small businesses

Effectiveness depends on customer willingness to provide feedback and reviews

AI review generation may not always capture full customer sentiment

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Tier 1

$29 USD/month or $348 USD annually

Includes 600 responses per year, AI-generated review drafts, feedback reply and coupon distribution, staff performance metrics, unlimited locations and contacts, one manager and one link sender, custom domain connection, verified SMS feedback requests, and additional responses for $1 each.

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Tier 2

$59 USD/month or $708 USD annually

Offers 1,800 responses annually, AI review drafts, feedback replies, coupons, staff performance tracking, unlimited locations and contacts, two managers and two link senders, custom domain, verified SMS feedback, and additional responses at $1 each.

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Tier 3

$99 USD/month or $1,188 USD annually

Provides 3,600 responses yearly, AI-generated reviews, feedback responses, coupons, staff performance insights, unlimited locations and contacts, three managers and five link senders, custom domain, verified SMS requests, and extra responses at $1 each.

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Enterprise

Custom pricing

Offers unlimited responses every month, AI review generation, feedback reply capability, coupon distribution, staff performance measurement, unlimited locations and contacts, unlimited team members, custom domain setup, and verified SMS feedback requests.

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Frequently Asked Questions

Find answers to common questions about Spokk

What is Spokk?

Spokk is a platform that collects customer feedback and generates AI-crafted reviews to enhance your online reputation. Customers can post these reviews on platforms like Google, Trustpilot, or Capterra.

How can Spokk benefit my business?

Spokk enables you to quickly convert customer feedback into positive reviews, helping improve your online reputation with minimal effort.

How does the review generation process work?

Customers submit feedback through simple forms, and Spokk's AI creates review drafts that you can easily copy, customize, and publish.

Which review platforms are compatible with Spokk?

Spokk supports posting reviews on any major public review platform, including Google, Trustpilot, TripAdvisor, and Capterra.

Can I reward customers for providing feedback?

Yes, you can offer coupons or discounts as incentives for customers to share their feedback and reviews.