Stonly

A comprehensive knowledge management platform designed to enhance customer support through AI-driven automation and self-service solutions.

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About Stonly

Stonly is an advanced knowledge management platform that streamlines customer support by creating clear guides and self-help resources. It helps improve customer satisfaction, lower support costs, and accelerate agent training. Featuring AI-powered insights, personalized content, and process automation, it enables businesses to efficiently support millions of customers worldwide.

How to Use

Create customized guides, checklists, and knowledge bases tailored to each customer's needs. Support agents with decision trees and real-time guidance, while empowering customers to resolve issues independently. Leverage data insights to deliver relevant content efficiently.

Features

AI-driven self-service support

Seamless integration with support and data platforms

Automated workflows and processes

Dynamic knowledge base management

Interactive decision trees for agents

Personalized content delivery

Use Cases

Enable customers to self-serve more efficiently

Accelerate agent onboarding and training

Enhance support quality with guided decision-making

Deliver instant resolutions through AI-powered FAQs

Best For

Online MarketplacesInsurance ProvidersRetail ChainsBanks and Financial ServicesCustomer Support Centers

Pros

Reduces onboarding time for support agents

Boosts customer satisfaction levels

Diminishes support ticket volume

Speeds up resolution times

Enhances service speed and accuracy

Keeps knowledge content accurate and current

Cons

No specific drawbacks were identified in the available information.

Frequently Asked Questions

Find answers to common questions about Stonly

What is Stonly's main function?

Stonly is a knowledge management platform that enhances customer support through self-service, agent assistance, and AI-powered automation.

How does Stonly improve support agent performance?

It provides agents with guided decision trees and contextual knowledge, enabling faster and more effective ticket resolution.

Which support systems can Stonly integrate with?

Stonly integrates seamlessly with platforms like Zendesk, Salesforce, and Freshworks, among other support and knowledge tools.

Can Stonly help reduce support costs?

Yes, by enabling self-service options and automating routine support tasks, it helps lower overall support expenses.

Is Stonly suitable for large enterprises?

Absolutely, its scalability makes it ideal for large organizations managing millions of customer interactions.