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Tiledesk

AI-powered platform that automates workflows and customer support across multiple communication channels.

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AI Agent AI Customer Service AI Workflow

About Tiledesk

Tiledesk is a versatile platform that streamlines workflows, enhances customer service, and automates operations using AI agents across various messaging channels. It combines free live chat with open-source chatbots to maximize return on investment and seamlessly integrates with WhatsApp, Facebook Messenger, and other platforms to offer a unified inbox. Businesses can create autonomous AI Agents to handle customer support and internal tasks, improving engagement, efficiency, and scalability without coding requirements.

How to Use

Build custom AI Agents with Tiledesk's visual drag-and-drop builder or train AI using your knowledge base. Connect it with your existing communication channels to automate customer support, internal processes, and workflows efficiently.

Features

Intuitive visual builder for creating AI workflows without coding

Supports multiple messaging channels

AI Agents for customer support and internal automation

Embedded live chat widget

Conversational ticketing system

Knowledge base to train and improve AI responses

Integrations with WhatsApp, Facebook Messenger, and more

Use Cases

Self-service support for students and citizens

Creating virtual tour guides for tourism sectors

Enhancing lead generation and qualification in e-commerce

Automating tasks and capturing client information for professional services

Providing 24/7 patient support in healthcare

Streamlining employee workflows in financial institutions

Optimizing manufacturing and logistics operations

Delivering instant support in the telecommunications industry

Best For

Telecommunications providersE-commerce retailersFinancial institutionsManufacturing firmsHealthcare organizationsTourism and hospitalityEducational institutionsProfessional service companies

Pros

Open-source option enables on-premise deployment

Automates customer support and internal workflows

Supports AI Agents and knowledge base training

User-friendly, no-code visual AI builder

Highly scalable and customizable AI solutions

Integrates seamlessly with multiple communication channels

Cons

Connecting WhatsApp Business may incur additional charges per Meta policies

Pricing may be a consideration for small businesses

Effective AI performance depends on quality training data

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

Starter

€49/month

Ideal for individuals beginning with AI automation. Includes 1 user, 800 conversations monthly, 5 AI Agents, basic automation, and email support.

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Starter

€41/month (billed annually)

Annual billing option for individuals starting AI automation. Includes 1 user, 800 conversations per month, 5 AI Agents, basic automation, and email support.

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Pro

€149/month

Designed for growing teams. Includes 3 users, 3,000 conversations monthly, 20 AI Agents, advanced workflows, and priority support.

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Pro

€124/month (billed annually)

Annual billing for scaling teams with 3 users, 3,000 conversations, 20 AI Agents, and premium support.

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Business

€499/month

Suitable for larger organizations needing advanced AI tools. Offers 5 users, 5,000 conversations, 50 AI Agents, built-in automation, and dedicated support.

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Business

€416/month (billed annually)

Annual plan for enterprises with extensive AI capabilities, including unlimited users, conversations, and agents, plus dedicated support.

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Enterprise

Contact sales

Customized solutions for organizations requiring high limits, custom integrations, and dedicated support. Includes unlimited users, conversations, and AI Agents.

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Enterprise

Contact sales

Enterprise-level plans offering tailored AI solutions, unlimited usage, and priority support with a dedicated account manager.

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Frequently Asked Questions

Find answers to common questions about Tiledesk

How does the free trial work?

Create an account to access all premium features free for 14 days. No credit card is required during the trial.

What happens after the 14-day free trial?

Before the trial ends, we'll email you to upgrade. To continue using Tiledesk, select a paid plan. Otherwise, your account will deactivate and premium features will be disabled.

How many AI Agents can I create?

The number of AI Agents depends on your subscription. The Enterprise plan allows unlimited AI Agent creation.

Can I deploy Tiledesk on multiple websites?

Yes, you can implement Tiledesk chatbots and live chat across several websites.

What defines a conversation?

A conversation is an interaction between a user and a Tiledesk chatbot or agent, starting with the first message and ending when it is closed or resolved.

Are there extra costs for WhatsApp Business integration?

Meta's policies may incur additional charges based on message templates sent via WhatsApp. The first 1,000 messages are free, with fees applying afterward.