Userscom

AI-driven ticketing platform designed to streamline customer support and boost team productivity.

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AI Customer Service AI Response Generator AI Assistant AI Productivity Tools

About Userscom

Userscom is an intelligent, AI-powered ticketing solution crafted to enhance customer support efficiency. It converts support tickets into organized to-do lists, categorizes them into tabs, and features a user-friendly interface. With budget-friendly AI features, including a free plan, Userscom helps businesses respond faster, reduce clutter, and build stronger customer relationships—improving response times by threefold and saving up to four hours daily.

How to Use

Integrate Userscom seamlessly with your website using contact forms, popup widgets, or API connections. The AI system automatically sorts tickets, generates to-do lists, and crafts replies based on prompts. Visual Kanban boards facilitate effective support ticket management and tracking.

Features

Intelligent AI-driven ticket sorting and categorization

Automatic creation of support to-do lists

Instant customer insights at a glance

AI-assisted reply generation

Kanban boards for visual support ticket management

Use Cases

Managing and prioritizing support tickets efficiently

Organizing key tasks like partnership outreach

Enhancing customer support workflow

Automating customer response processes

Best For

Website ownersSmall businessesCustomer support teamsStartupsE-commerce storesService providers

Pros

User-friendly, clean interface

AI automation minimizes manual work

Easy integration via contact form, popup, or API

Visual support management with Kanban boards

Free plan available for testing

Cons

Limited features and AI usage in the free plan

Effectiveness depends on prompt quality and data

Initial setup required for seamless integration

Pricing Plans

Choose the perfect plan for your needs. All plans include 24/7 support and regular updates.

FREE PLAN

Ideal for small websites. Includes unlimited tickets, to-do lists, AI support for 200 tickets/month, ticket organization in 2 tabs, AI reply assistant, and a 'Powered by Userscom' badge.

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PRO PLAN

$15

Suitable for growing businesses with unlimited features. Offers unlimited tickets, to-do lists, AI support for unlimited tickets, unlimited tabs, AI reply generator, removal of the 'Powered by Userscom' badge, customer attributes, and priority support. Priced per user per month.

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Frequently Asked Questions

Find answers to common questions about Userscom

Can I add multiple users?

Yes, you can add unlimited active users for $15 per user monthly.

What payment methods are accepted?

We accept credit cards and PayPal, with secure transactions managed by our trusted provider.

Is this a live chat tool?

No, this platform is not designed for live chat. It focuses on ticket management and automation, which suits many businesses better.

How long is the free trial?

There is no trial period. You can use the free plan indefinitely and upgrade whenever you're ready.

How do I contact support?

You can reach us via chat or social media channels. Our support team is available 24/7.

Are there limits on the paid plan?

No, paid plans support unlimited tickets and features. The free plan limits you to 200 tickets per month.