Vocera

Cekura delivers advanced AI voice agent testing and observability solutions to optimize conversational AI performance.

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About Vocera

Cekura, formerly known as Vocera, offers comprehensive solutions for testing and monitoring AI voice agents. It enables developers to generate adversarial scenarios, simulate realistic calls, and gain actionable insights. Its real-time monitoring and alerting ensure voice AI systems perform reliably in production environments.

How to Use

Use Cekura to evaluate AI voice agents by testing with AI-generated or custom datasets, simulate challenging call scenarios, replay real conversations, and measure performance with specific metrics. It also offers real-time monitoring and alerts for live production environments.

Features

Customizable Performance Metrics

AI Voice Agent Testing Platform

Scenario and Call Simulation

Voice AI Observability Tools

Real-time Performance Monitoring

Instant Alerting System

Comprehensive Performance Analytics

Use Cases

Customer Support Automation

Healthcare Reception Management

Home Service Call Handling

Recruitment Call Screening

Testing interactions with difficult callers (e.g., impatient or interruptive users)

Legal Intake Processes

Outbound Sales Campaigns

Customer Feedback Collection

AI Training and Coaching

Customer Onboarding Support

Replaying and analyzing problematic conversations for issue resolution

Validating new prompts to prevent workflow disruptions

Debt Collection Calls

Monitoring compliance and error prevention

Best For

Compliance OfficersVoice AI EngineersCustomer Service ManagersConversational AI DevelopersQuality Assurance Teams

Pros

Dedicated support team for assistance and guidance

Extensive testing and monitoring capabilities for voice AI systems

Real-time insights, alerts, and performance tracking

Customizable metrics tailored to specific needs

Ability to simulate realistic and adversarial call scenarios

Accelerates deployment by ensuring consistent agent performance

Cons

Dependent on the accuracy and quality of simulated datasets and scenarios

Initial setup may require effort to configure custom metrics and datasets

Frequently Asked Questions

Find answers to common questions about Vocera

What is the primary function of Cekura?

Cekura enables testing and continuous monitoring of AI voice agents to ensure reliable and high-quality conversational interactions.

How can Cekura improve my AI voice system?

By testing with diverse datasets, simulating challenging scenarios, replaying real calls, and providing performance metrics, Cekura helps optimize AI voice accuracy and reliability.

Can Cekura monitor AI voice agents in real time?

Yes, it offers real-time monitoring, instant alerts, and detailed analytics to ensure your voice AI performs optimally during live operations.

What types of scenarios can Cekura simulate?

Cekura can generate adversarial, complex, and realistic call scenarios, including difficult callers, broken prompts, and workflow disruptions.

Is Cekura suitable for all industries?

Cekura is ideal for industries utilizing voice AI, such as customer support, healthcare, finance, and sales, to enhance system performance and compliance.